RETURN POLICY
Last updated September 23, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
To return an item, please email customer service at customerservice@coveryourpergola.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Cover Your Pergola
Attn: Returns
RMA #
2356 Merrell Road
Dallas, TX 75229
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
The package must be unopened. We will not accept returns on items that have been removed from their original packaging.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(972) 354-3191
customerservice@coveryourpergola.com
